Features & Interviews

WOW Woman – Ritu Grover

By Riddhima

In 1996, the year which saw the rise of MNC and expansion of corporate culture in India, Ms Ritu Grover kick-started her dream of pioneering the concept of concierge services in India.  Doing her normal day’s work of interior designing in an empty Gurgaon, she always used to wonder about an easy way to get things right.

Coming from a family of Army background, Grover finished her schooling from Army Public School before graduating from Delhi University and a course in Interior architecture from Delhi. A disciplined lifestyle from the childhood and strong upbringing instilled leadership qualities in her.

Ritu Grover.jpgRitu Grover has bagged many awards as an entrepreneur, Appreciation award by CNBC and AMEX in 2009, Valued Partner Award by Wipro in 2008 and 2009. Her Expertise lies in Facility Management, Concierge Services, Mailroom Management, Expat Management and Rewards & Recognitions – Optimizing Costs & Productivity because of which she is successfully handling her venture.

Over to her journey, the learnings will surely inspire you.

What do you consider the main achievements in your life?

As cheesy as it sounds, seeing a smile on our client’s face when my team exceeds their expectations, provides the technology enabled solutions and helps optimise productivity and costs makes me and my team the happiest. Needless to say, that’s our main achievement.

What qualities do Women need to imbibe within themselves to be more Empowered and successful in life?

Since time immemorial, men have been leading the service industry. To be more empowered and successful not just in the work space but also in their personal lives, women need to take charge. From my mother I picked up certain qualities like time management, determination and persistence. I believe these are what will help us break the glass ceiling.


What drives you to be at the Top of your Game? What are your success strategies?

‘Never Looking Back’ is my success mantra. I read somewhere that the only time you should turn back is to see how far you’ve come.

Have you dealt with failure? If so, how did you overcome it and resurge when all the chips were down?

I believe there are no ups without downs. Failure is a part of life and needless to say, we’ve dealt with it too. Accepting the failure, taking it as a learning experience, creating a backup plan, having a loyal team and coming back stronger is the way to overcome it.

In the words of Rocky Balboa, ‘it’s not about how hard you hit, it’s about how hard you can get hit and keep moving forward.’

It is important for us to recognize the power of men in supporting women. Is there a man who has played an instrumental role in your personal growth and success? Who are they and how did they influence you?

Of course, my father has been my pillar of strength and support. Since he was in the Army, as a child I did not get to spend much time with him so whatever little time we did get, I cherished it from the bottom of my heart. This is what brought me so close to my father. He was and continues to be the person I look up to and reach out to whenever I need any guidance. From him I learnt the importance of standing up for yourself and carrying your team with you at the same time.

Which 3 Indian women have inspired you in your life and why?

The 3 most inspiring women in my life have been Mother Teresa, Oprah Winfrey and our very own Indian Woman Indra Nooyi. They have been the most fearless, powerful and amazing in their own spheres and have made a huge impact on me

Which causes related to Women would you like to support?

I would like to support the cause of ‘More Women in the Workplace.’ It’s been a long time since women have been restricted only to manage household chores and not take decisions related to finances and business, in general. We talk of breaking the glass ceiling but that would ever become a reality unless we change the mind-set of people and encourage women to enter the workplace. This is something I very strongly stand for.

3 tips to Women to be successful in life.

  • Don’t be afraid to ask for help – when you start anything new, you obviously wouldn’t be an expert at it. Try to understand that it is okay to ask for guidance and advice when you’re stuck. In turn, you should offer help to those in need as well.
  • Cut out negativity – Throughout the course of your life, you will meet people who will doubt you or to say the least, not understand you and your vision. It’s best to avoid such people or not pay heed to what they say.
  • Keep learning – The day you think you know it all and have become perfect, is the day you start falling behind. Try to read as much as you can and gain as much knowledge. In today’s day and age, with the internet, this is the key to growth.

Your motto for Women Empowerment

  • A woman’s place is in the house. And the office!

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